We thought we’d take this opportunity to introduce to you two of our Partner Management team, and find out from the experts themselves what their top tips are on upselling to your hotel guests. Let’s start by meeting the team:
Hey guys, can you tell us a bit about yourself starting with what your daily role entails here at Groupon?
Sonal: Mark and I are responsible for project managing the operational experience and relationships with businesses that feature on the Groupon Getaways platform. Our role involves developing positive, long term relationships with our partners to maximise their Groupon experience.
If a new travel business or hotel approached you and asked you what they can expect in terms of help and support throughout their deal, what would you tell them?
Mark: I’d tell them that before their deal launches, we’ll contact them to ensure they are fully prepared and aware of how all operational aspects work, from start to finish.
We’ll make sure they are 100% happy with and understand everything; from the visual appearance and content of the deal, to financial preparation and the voucher redemption process. I’d assure them that we’ll be available by phone weekdays 9-6pm, and that they can contact us directly with any issues or queries that arise at anytime throughout their campaign lifecycle. Finally I’d tell them that we’ll be dedicated to giving them expertGroupon getaways tips and guidance on how to get the best exposure for their deal, from sharing on their social media channels to linking from their website. Continue Reading